Last January, for the first time ever in my life. I was scammed. It is just so weird that I wasn’t that quick-witted to realize things that moment. I was soo worked up with work and was so stressed. That is why when I received a text message from an unknown number and received another one, from Netflix itself, I just sent whatever they needed from me. It was 10 minutes later when I realized that I think I was phished and that was when I received a message from a Globe generated number about my Netflix Gift expiration and my subscription has been auto-renewed to the paid Netflix. I immediately changed my Netflix account password thinking it would be compromised.
Here are the copy of the screenshots of the text messages that I received.
A few days after, I received another message from Globe that my spending limit has almost reached its limit, and I found it weird because I don’t use my mobile number for any other non-Globe transaction and any other concerns. It wasn’t clear in the Globe One app what it was but it says that I have a VAS or Value Added Services. I didn’t have any because I don’t need any other subscription from Globe. That’s when it sunk in to me, it must be the Netflix subscription.
And it isn’t mine. Why? I have been a Netflix subscriber since 2015 and I have been paying them directly via credit card and not by my Globe account. It is just impossible and it is weird for them to be able to use my Globe number for their account when it is the one connected to my Netflix account, which by the way, isn’t verified by Netflix to be used to retrieve my Netflix account, if in case I forgot my password,, I can’t use it. When I was speaking to Netflix’s customer support, we were able to verify the account and she was able to see it immediately as I verify it. If I was able to verify my account, wouldn’t there be a problem with the person who was using my number? I don’t know.
I was at first trying to contact Netflix and Globe via their social media accounts. But Globe’s no help at all because of their autoreplies and Netflix just doesn’t want to notice my messages and comments to check my direct message. It took awhile before I was able to report it to Globe Service Center and I was informed that it is indeed a Netflix subscription and I have to connect to Netflix about the situation. The one who assisted me was supposed to block my Globe number from Netflix, but she realized that it is the same number that is connected to Netflix. She told me that my number would be blocked and I had to change it all in all if Netflix won’t be able to help me with this. At that moment, mid February, the new billing statement hasn’t been out, so the Netflix charge was still an unbilled charge, Globe customer support told me to schedule an appointment 4th week of February when the new bill has rolled out. Take note, they didn’t call me at all.
Last night, I was checking my Globe statement of account to check how much I’m going to pay and I was in shock when I saw that it was way over what my normal bill was. Then I suddenly remembered about the Netflix subscription and lo and behold, it is indeed in my statement of account. I immediately booked a call from Globe so that I can sort it out and remembered that I was told to log in Netflix via my laptop and I will be able to launch the live chat support from there.
Netflix customer support (Risa) was very helpful and explained to me all the information that I need. She also told me that she doesn’t see any other account connected to my contact number but the account that I have been using. I only have to contact Globe so they can block future charges and dispute the one that I’ve already got charged on. Cancelling the subscription that was using my contact number won’t affect my Netflix account because I pay them directly.
She also asked my help if I could report it to Netflix. She sent me an email where I will forward the text message that started it all. I hope they could trace the scammers, so they wouldn’t be able to scam anyone anymore.
Moving forward please be wary of phishing messages and fake websites. Netflix mostly communicate with their subscribers via email firstname.lastname@example.org. Triple check before you click a link or send messages, especially if it contains your important details. Check the email address of the company that supposedly sent you a message if is their official way of communication. Mostly if it is a scam, it has misspelled words that would seem the same. If it requests for your personal information it isn’t legit because big companies like Netflix and Globe doesn’t work that way. If the email or text message has a sense of urgency, that is a red flag. Try to contact their official numbers and emails first.
As of the moment, I have already communicated with Globe Telecomm and they have already blocked new Netflix charges and bill adjustment has been requested.
Hope this doesn’t happen to you. Always have presence of mind. Huhu. Why didn’t I have that at that moment.