Last January, for the first time ever in my life. I was scammed. It is just so weird that I wasn’t that quick-witted to realize things that moment. I was soo worked up with work and was so stressed. That is why when I received a text message from an unknown number and received another one, from Netflix itself, I just sent whatever they needed from me. It was 10 minutes later when I realized that I think I was phished and that was when I received a message from a Globe generated number about my Netflix Gift expiration and my subscription has been auto-renewed to the paid Netflix. I immediately changed my Netflix account password thinking it would be compromised.
Here are the copy of the screenshots of the text messages that I received.
A few days after, I received another message from Globe that my spending limit has almost reached its limit, and I found it weird because I don’t use my mobile number for any other non-Globe transaction and any other concerns. It wasn’t clear in the Globe One app what it was but it says that I have a VAS or Value Added Services. I didn’t have any because I don’t need any other subscription from Globe. That’s when it sunk in to me, it must be the Netflix subscription.
And it isn’t mine. Why? I have been a Netflix subscriber since 2015 and I have been paying them directly via credit card and not by my Globe account. It is just impossible and it is weird for them to be able to use my Globe number for their account when it is the one connected to my Netflix account, which by the way, isn’t verified by Netflix to be used to retrieve my Netflix account, if in case I forgot my password,, I can’t use it. When I was speaking to Netflix’s customer support, we were able to verify the account and she was able to see it immediately as I verify it. If I was able to verify my account, wouldn’t there be a problem with the person who was using my number? I don’t know.
I was at first trying to contact Netflix and Globe via their social media accounts. But Globe’s no help at all because of their autoreplies and Netflix just doesn’t want to notice my messages and comments to check my direct message. It took awhile before I was able to report it to Globe Service Center and I was informed that it is indeed a Netflix subscription and I have to connect to Netflix about the situation. The one who assisted me was supposed to block my Globe number from Netflix, but she realized that it is the same number that is connected to Netflix. She told me that my number would be blocked and I had to change it all in all if Netflix won’t be able to help me with this. At that moment, mid February, the new billing statement hasn’t been out, so the Netflix charge was still an unbilled charge, Globe customer support told me to schedule an appointment 4th week of February when the new bill has rolled out. Take note, they didn’t call me at all.
Last night, I was checking my Globe statement of account to check how much I’m going to pay and I was in shock when I saw that it was way over what my normal bill was. Then I suddenly remembered about the Netflix subscription and lo and behold, it is indeed in my statement of account. I immediately booked a call from Globe so that I can sort it out and remembered that I was told to log in Netflix via my laptop and I will be able to launch the live chat support from there.
Netflix customer support (Risa) was very helpful and explained to me all the information that I need. She also told me that she doesn’t see any other account connected to my contact number but the account that I have been using. I only have to contact Globe so they can block future charges and dispute the one that I’ve already got charged on. Cancelling the subscription that was using my contact number won’t affect my Netflix account because I pay them directly.
She also asked my help if I could report it to Netflix. She sent me an email where I will forward the text message that started it all. I hope they could trace the scammers, so they wouldn’t be able to scam anyone anymore.
Moving forward please be wary of phishing messages and fake websites. Netflix mostly communicate with their subscribers via email email@example.com. Triple check before you click a link or send messages, especially if it contains your important details. Check the email address of the company that supposedly sent you a message if is their official way of communication. Mostly if it is a scam, it has misspelled words that would seem the same. If it requests for your personal information it isn’t legit because big companies like Netflix and Globe doesn’t work that way. If the email or text message has a sense of urgency, that is a red flag. Try to contact their official numbers and emails first.
As of the moment, I have already communicated with Globe Telecomm and they have already blocked new Netflix charges and bill adjustment has been requested.
Hope this doesn’t happen to you. Always have presence of mind. Huhu. Why didn’t I have that at that moment.
HOW TO CONTACT GLOBE to HELP WITH GLOBE and NETFLIX PHISHING
1. Log in to your Globe One app.
2. Find the MENU portion and click ABOUT.
3. Click the blue GLOBE-like icon.
4. Click BOOK A STORE APPOINTMENT and GET STARTED.
5. Select APPOINTMENT TYPE – choose BILLING CONCERN.
6. Select ASSISTANCE TYPE – either via mobile or in-store help pod (you will have to go to the nearest Globe Business Center to you.
7. Pick the date and time you want Globe to call you or when you can visit the pod.
8. You will receive a text message to confirm your appointment. They will also update you when they are about to call. Most days they call in schedule, sometimes they don’t. Unfortunately.
HOW TO CONTACT NETFLIX to HELP WITH GLOBE and NETFLIX PHISHING
1. On your desk stop/laptop browser, log in to netflix.com.
2. Click Help Center or go here: https://help.netflix.com/en/.
3. Scroll to the bottom and you will see START A LIVE CHAT
May 2021 Update.
So I thought Globe and Netflix problem is fixed. Unfortunately not.
When I received my March 2021 Globe bill via text message, I wondered why it is way over my expected amount, lo and behold, it has an extra Php133 and it points to Netflix in the billing statement. I paid my bill without including the Php133 for Netflix and tried contacting Globe. This time I kind of have a hard time with the appointments I made with them. I kept on receiving text messages that notifies me to pay my overdue balance which I didn’t really want to pay but ended up paying because I didn’t want my line cut.
I tried and tried to set an appointment still. I woke up one day getting a notification that they cut my line because of the overdue balance (April 2021 Bill) which I refused to pay until they get to contact me. “Luckily” that same day, a Globe support called me up about my billing concern. Since they are fully aware of my concern and they have records about it, the support easily readjusted my bill for April – removing the Netflix fee and the one that I’ve already paid from March (Php 149 each month). Line was reconnected a few minutes after.
I haven’t opened yet my May 2021 statement of account, but I received a notification via text message that I have already exceeded my credit limit. So via Globe One account, I opened my SOA and saw Netflix again on my bill. I haven’t spoken yet to Globe but I will update again as soon as I speak to them again with this matter.
JUNE 2021 Update.
June 24 in the afternoon, I was wondering why I couldn’t sent text messages but I could call up any Globe number. I woke up today, June 25, still couldn’t send a message, but I finally know the reason why. I received a text message that says Globe has stopped my outgoing services because I have already exceeded my limit. My limit is only an additional 500php which I don’t usually use because I don’t really call other networks unless, I really have to and I am not that using text messaging these days. When I opened the Globe One app, to look at my statement of account for the most recent bill with due date, July 3, 2021, it is because of the Netflix billing. I am aware that there will still be an upcoming Netflix bill coming, but I didn’t realize that it could affect line that much.
I was able to speak to a Globe representative this time by calling the Globe hotline 211. He was able to assist me after he asked for authorization from my mother. It’s just weird how after a decade, they would ask us for authorization because my account is under my mom’s name. Even if this Netflix issue has already been resolve by myself, Globe knowing I am not the account holder, but the daughter. Anyway, he was able to waive the billed Netflix subscription. But 12 hours after my conversation with the customer representative, my statement of account in Globe One hasn’t change a thing, nor my line has been reconnected. Usually, after I have readjusted my bill, it would reflect a few minutes after. Today is something.
June 26 – I called the Globe Hotline again since I couldn’t book any appointment with Globe SM East Ortigas who knew and fixed my issue. The customer service rep told me that my request for readjustment has been denied. I explained already that the issue has been addressed already but she was asking me for details and proofs. I told them it is already with Globe. Because why else will they readjust my bill monthly without any explanation if they don’t have any record of this issue, right? So customer service rep again requested and it was approved right there and then. She mentioned that I will receive a text message regarding the readjustment and my line will be reconnected within 24 hours. Few minutes after the call, I received the text message from Globe that my bill has already been adjusted. Globe One app shows that my statement of account has been changed as well. Now, all I have to wait was for them to reconnect my line. Despite of this, I still opted to book an in store appointment for the following day.
June 27 – So the in store customer service said she will do manual blocking for Netflix on my account and it will reflect after 3 days. My line will be reconnected within 24 hours, yet again. Mentioned that if my line still isn’t reconnected after 24 hours, I contact them via Globe One app.
June 28 – I was trying to book a mobile appointment for Globe SM East Ortigas, but to no avail, I couldn’t because there are no available slots. I actually thought I was able to, but it was an in store one. I tried to send a Viber message to Globe representative from SM East who called me before. He finally sent me a reply after I told him how I couldn’t book any appointment. He told me that he will email for further assistance but upon checking my line isn’t disconnected. The only help he gave me though was try to do the call barring thing. Of course, after I gave feedback after I did that, he didn’t reply to me anymore.
June 29 – My line is still not reconnected. I couldn’t book any mobile appointment with Globe SM East Ortigas. I tried all options and for those that can get a booking, it is only available for July schedules. I was able though to book an instore appointment but I can’t go out on weekdays. I called Globe Hotline once again. I don’t know but I had a feeling that this lady I am speaking to was the one who was really able to fix my line, as she sent a request to the pertinent department to reconnect my line. It seems that my line hasn’t been reconnected because my the exceeded limit hasn’t still been removed, when I didn’t have to have an exceeded limit, that is the main thing that she had fix.
June 30 – Because there is still no update with my line. Once again, I called the Globe Hotline (because I couldn’t book any appointment at the Globe One App). The customer service rep mentioned that she was also the one who I spoke to and who had readjusted my bill last Saturday. She was surprised that my line hasn’t been reconnected yet. She was so sorry about it and she will try her best to find out the what the issue was. She told me that even though we have already removed the Netflix bill, my limit hasn’t been readjusted yet. She thinks that another Netflix bill has generated. It took a couple of waiting times for me before she was able to find a conclusion. She asked me to pay for the Php503 unbilled charges. I asked if it won’t go directly to my currently due charges (due date on July 3). She said no it will go to my unbilled charges. I paid via BPI since GCash was acting up that time and because BPI isn’t real time, CS said that she will have to process my line reconnection once it reflects on their end, which she promises that she will do. I also received a text message from Globe today that my P199 bill adjustment has been processed.
July 1 -I received a text message that my Php503 payment has already reflected in their end. But when I checked my line, it hasn’t been reconnected yet. In the Globe One app, my exceeding limit hasn’t refreshed yet and my bill that is due has went down from Php999 to Php297. It seems that my payment went straight to my due bill, the Php199 bill adjustment has also reflected as well. I waited the whole day for my line reconnection. None.
July 2 – I called Globe Hotline again. CS checked through the history of what transpired the last few days, put me on hold and returned by telling me that she will increase my spending limit to Php600 instead of Php500 (which always was consumed by the Netflix bill, which lead to my disconnection). Right there and then, my line was reconnected. Just 2 minutes from adjustment. Imagine that. All my time wasted and its the adjustment who reconnected my line. I also confirmed manual blocking of Netflix. I will confirm this again on my next statement of account with Globe.
July 15 – On my newest, statement of account, lo and behold, hello to the Netflix subscription bill. I’m tired of this already, Globe. How long will we be doing this? 4 months already. ugh.
July 24 – Had the Netflix on my latest billing statement removed. I asked the customer service rep to check if I still will have it on my next. He told me that my unbilled charges looks clear at the moment so, hopefully next months bill will not have any issues anymore.
September 27 – Finally, after two statement of accounts. I can finally say that the CASE IS CLOSED!
Question and Answer Portion
Questions that was asked of me when I shared this blog
What don’t you just cancel your direct Netflix payment and just shift it to paying through Globe? My Netflix account has been alive since 2016. I started paying for the premium account which I share with my family. It is billed through my Mom’s credit card. I don’t want to shift it to my Globe account because I will be forced to pay the whole thing if and when my siblings forget to give their share. As to using my mom’s credit card, we are all oblige to pay.